SerVAL
  • Introduction
  • SerVAL model
  • About the Author
  • About the book
  • Chapter overview
  • Talking service
  • Free resources
  • Short reports: applied examples
  • Recommendations
  • Buy the book
  • Contact
  • Introduction
  • SerVAL model
  • About the Author
  • About the book
  • Chapter overview
  • Talking service
  • Free resources
  • Short reports: applied examples
  • Recommendations
  • Buy the book
  • Contact
Call : 07765 896781

free resources

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    To help your service organisation's future success, you can download all of the key SerVAL questions, as set out at the end of each chapter of the book, I hope these lead you to some good answers, and indeed additional questions and answers. See some examples below.
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 Terms & Conditions:
The right of Andrew Manning to be identified as the Author of the Work has been asserted by his in accordance with the Copyright, Designs and Patents Act 1988. The use of these resources is subject to the condition it shall not, by way of trade or otherwise, be circulated in any form or by any means, electronic or otherwise without the author’s prior consent. They are not to be sold or resold. All rights reserved. 

Chapter downloads

serVal- service success - Chapter 1 worksheet
serVal- service success - Chapter 2 worksheet​
serVal- service success - Chapter 3 worksheet​
serVal- service success - Chapter 4 worksheet​
serVal- service success - Chapter 5 worksheet​
serVal- service success - Chapter 6 worksheet​
serVal- service success - Chapter 7 worksheet​
serVal- service success - Chapter 8 worksheet​
serVal- service success - Chapter 9 worksheet​
serVal- service success - Chapter 10 worksheet​
serVal- service success - Chapter 11 worksheet​
serVal- service success - Chapter 12 worksheet​
serVal- service success - Chapter 13 worksheet​
serVal- service success - Chapter 14 worksheet​​
serVal- service success - Chapter 15 worksheet​
serVal- service success - Chapter 16 worksheet
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Diagram downloads

Please fill the form above to gain access to all 72 diagrams. 
​Some samples diagrams include:

Picture
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  • Introduction
  • SerVAL model
  • About the Author
  • About the book
  • Chapter overview
  • Talking service
  • Free resources
  • Short reports: applied examples
  • Recommendations
  • Buy the book
  • Contact