Clearly demonstrates the importance of the service experience.
CEO, Hammerson Plc
Anyone with an interest in running a service business will benefit a LOT from reading the book. Andrew has created a “playbook” for a service organization.
Professor Ananth Raman
Harvard Business School
Interesting and comprehensive.
Professor Nicholas O’Regan
Professor of Strategy
Aston Business School, Aston University, Birmingham
A broad coverage of the basics of creating service value.
Group Chief Executive, Sainsbury's PLC
All of us engaged in providing a service would do well to read this book. It is particularly important in that it stays highly focused on the customer as well as the other stakeholders. It also takes our current thinking about services to a new and higher level. In introducing the concept of ServVAL which Andrew clearly defines and explains he makes the reader realise just how multifaceted adding value in the context of services is. It is a book that all of us should a keep accessible as it also serves as a very good reference book.
Dr Ashley Dabson
Henley Business School at the University of Reading
Thank you – I found your exposition of VPs the clearest and most practically useful I’ve ever heard.
Senior Policy and Projects Officer
Caritas Social Action Network (CSAN)
Thanks for your briefing session – which I found really interesting!
I have given the copy of your book to my Director of Ops – who I know will really enjoy using some of the tools and techniques!
Valleys to Coast Housing
I just got back from a 2-week trip and saw that I had received your book on service value. I have only looked at it briefly, but you have packed an amazing amount of info in it.
Perhaps a better title would have been “The Encyclopedia of Selling Service Value.” Look forward to spending more time with it on my next trip. Thank you for your consideration.
David L. Baker
DeerLodge Consulting Group Inc.