about the author
Andrew Manning has led or advised a wide range of service organisations throughout his career, including law firms, real estate brokers & consultants, accounting and management consulting firms, through building maintenance companies, cleaning companies, energy management businesses, security and catering operations, a tool & equipment brokerage, ICT teams, to social health & care organisations, charities and wedding organisers.
The customers of these organisations have ranged from multinational corporations to SMEs, national and local government, health, education and other public service providers, as well as private individuals.
Andrew has been the Chairman, CEO, COO, Non-Executive Director, general manager and consultant at various service organisations and is an alumnus of Harvard Business School, having completed its Advanced Management Program. He has also attended HBS' “Achieving Breakthrough Service” executive education course.
He currently runs his own business, providing interim and part-time executive, non-executive and consultancy advice to service organisations, and is an educator on strategy and service at several business schools.
Andrew is also one of a handful of people who can rightfully claim to have managed a law firm, cleaning company and riding stables! These have a lot of things in common…
He is thus a proven leader and adviser to an extremely wide range of market leading service organisations – both large and small – as well as a keen student of service. Like all of us, he is also a significant consumer of services!
The customers of these organisations have ranged from multinational corporations to SMEs, national and local government, health, education and other public service providers, as well as private individuals.
Andrew has been the Chairman, CEO, COO, Non-Executive Director, general manager and consultant at various service organisations and is an alumnus of Harvard Business School, having completed its Advanced Management Program. He has also attended HBS' “Achieving Breakthrough Service” executive education course.
He currently runs his own business, providing interim and part-time executive, non-executive and consultancy advice to service organisations, and is an educator on strategy and service at several business schools.
Andrew is also one of a handful of people who can rightfully claim to have managed a law firm, cleaning company and riding stables! These have a lot of things in common…
He is thus a proven leader and adviser to an extremely wide range of market leading service organisations – both large and small – as well as a keen student of service. Like all of us, he is also a significant consumer of services!
