SerVAL
  • Introduction
  • SerVAL model
  • About the Author
  • About the book
  • Chapter overview
  • Talking service
  • Free resources
  • Short reports: applied examples
  • Recommendations
  • Buy the book
  • Contact
  • Introduction
  • SerVAL model
  • About the Author
  • About the book
  • Chapter overview
  • Talking service
  • Free resources
  • Short reports: applied examples
  • Recommendations
  • Buy the book
  • Contact
Call : 07765 896781

welcome to
​SerVAL

This website provides an overview of the SerVAL service excellence model as described in the book "(Re) Considering your Service Value Proposition".

It includes a high level introduction to each chapter, and access to key resources from the book such as the diagnostic questionnaires at the end of each chapter and the diagrams used throughout the book.

There is a chat room to enable discussion about service issues, and a link to contact the author.

And there is a direct link to enable the purchase of hard or e:book copies of the book.
  • serval model
  • about the author​
  • about the book
  • chapter overview​
  • talking service
  • free resources
  • reader comments
  • buy the book
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Know Progress Ltd     Website by Word Gets Around
  • Introduction
  • SerVAL model
  • About the Author
  • About the book
  • Chapter overview
  • Talking service
  • Free resources
  • Short reports: applied examples
  • Recommendations
  • Buy the book
  • Contact