This website provides an overview of the SerVAL service excellence model as described in the book "(Re) Considering your Service Value Proposition".
It includes a high level introduction to each chapter, and access to key resources from the book such as the diagnostic questionnaires at the end of each chapter and the diagrams used throughout the book.
There is a chat room to enable discussion about service issues, and a link to contact the author.
And there is a direct link to enable the purchase of hard or e:book copies of the book.
It includes a high level introduction to each chapter, and access to key resources from the book such as the diagnostic questionnaires at the end of each chapter and the diagrams used throughout the book.
There is a chat room to enable discussion about service issues, and a link to contact the author.
And there is a direct link to enable the purchase of hard or e:book copies of the book.
